📄 Terms & Conditions (T&Cs) for Cleaning Services

Latest update: 23.8.2026

1. Introduction
These Terms and Conditions govern the cleaning services provided by purplemop.co.uk to the client (“client” means a consumer using the purplemop.co.uk website with the aim of receiving home cleaning service). By booking a service (“booking” means booking home cleaning service made by a client), you agree to these terms.

2. ✅What is included in…
🔵 Classic Cleaning:
Dusting and wiping down all accessible surfaces, cleaning sinks, the hob, and small appliances (such as coffee machines and toasters). Cleaning the outside of cupboards, fridge, and microwave. Wiping mirrors, showers, bathtubs, and toilets. Emptying bins, changing bed linen (if fresh bedding is provided), vacuuming and mopping.
⚠️ Please note: A hoover and mop must be provided by the client.
🔵 Deep Cleaning:
Includes everything from the Classic Cleaning Package, plus deep cleaning inside the:
Oven
Fridge & microwave
Cupboards & drawers
🔵 Communal Areas:
Dusting and wiping down all accessible surfaces, postboxes, buzzers, and entrance doors. Vacuuming and mopping floors and stairs, and sweeping the front entrance area.

2.1 ⏳EXTRAS:

Window/blinds cleaning

2.2. What is not included in my services at all:

Climbing, moving furniture, treating mould, looking after children/plants

3. Bookings and Payment

• Payment Methods: Payments can be made online via debit/credit card or in person (cash) upon the start of the session.
• Advance Payment: Online card payments must be completed before the cleaning session begins.
• Price: The price for the service is agreed upon at the time of booking.
• The client receives an email confirming that the service has been booked successfully.
• Once the service is delivered, the client will receive an invoice by email.

4. Cancellations and Refunds

• More than 12 hours’ notice: You can cancel or reschedule the service free of charge up to 12 hours before the scheduled start time.
• Less than 12 hours’ notice: If you cancel or reschedule less than 12 hours before the service, a 50% cancellation fee applies (you will receive a 50% refund if paid online, or you will be invoiced for 50% of the service price).
• No-Show / Lock-out: If it is impossible to gain access to the property within 15 minutes of the agreed time, the booking will be treated as cancelled with less than 12 hours’ notice, and the 50% fee will apply.

5. Service Provider Status

• I provide these services strictly as an independent individual trader (sole trader), not as a company or agency.

6. Service Duration and Scope

• Time Allocation: A booking for 2 hours means exactly 2 hours of active cleaning time. It is entirely up to the client how they wish to utilize this time and which areas they want to prioritize. Unless specified otherwise, services are provided in the following order: the kitchen, bathroom(s), and then other areas.
• Extensions: If you require additional cleaning time, any extension of the session can be discussed and agreed upon on-site, subject to my availability and an extra charge.
• Quality of Service: In accordance with the Consumer Rights Act 2015, all services will be carried out with reasonable care and skill.

7. Booking Data and Privacy (GDPR)

• Required Information: To book a service, you must provide your first name, last name, property address, and email address.
• Data Processing: By completing a booking, you acknowledge and agree to the processing of these personal details for the purpose of fulfilling the service.
• Data Usage: Your data will be processed strictly by purplemop.co.uk for booking management, communication, and invoicing purposes. It will never be shared with or sold to third parties.

8. Client Responsibilities

• Access & Utilities: You must provide access to the property at the agreed time, as well as access to running water and electricity.
• Property Hazards: The service privider must be informed of any hazards, broken fixtures, or fragile items. Please provide appropriate instructions for any delicate equipment or surfaces, and ensure adequate space and lighting.

9. Liability and Complaints

• Complaints: If you are not satisfied with the service, please notify me within 24 hours of completion
• Damage: While the utmost care is taken, in the unlikely event of accidental damage, it must be reported within 24 hours. The service provider is not liable for pre-existing wear and tear or damage to unstable items.

10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.